Contacting Customer Support
Support is available Monday - Friday, 7:00 AM to 5:00 PM CST.
For questions specific to product support, please log in to your software application to get help from a product specialist.
Important: For all other inquiries—including questions related to billing, sales, or account management—please click here.
If you're looking for articles on specific topics related to working within Apricot, open the Resource Center using the help icon in Apricot to explore our resources.
We also have a fantastic resource on how best to provide the right details for the support team here.
Chat with us
You can now access Support directly from the Resource Center in Apricot. Select the help icon in the product to open it, then click Contact Support.
This will take you to our chat platform with the following options:
Home - Ask Support a question, view the Bonterra Status page, or search our help center for resources.
Messages - Browse previous conversations or open a new chat.
Help - Browse our help center articles to learn about Apricot.
Use the Customer Portal
Create Support cases, view previous Support cases, and access our free Help Center through the Customer Portal!
Note: To view Support Cases, users will be required to have a login.
To access the Customer Portal while you are logged in to Apricot, click 'Help Center' on the left navigation menu.
This will redirect you to https://help.bonterratech.com/help. To learn more about the Customer Portal, visit the article below.
Status Page
Please see our scheduled maintenance, unscheduled maintenance and any open incidents on our status page.
Looking for information on Support SLA's?
Visit this page on the Bonterra website to learn more.