Are you deprecating Results Reporting or native Apricot reporting?
No. Native reporting and Apricot Results Reporting remain available. Impact Hub provides a more flexible reporting experience for organizations with more advanced needs, but you can continue using existing reports and transition at your own pace.
What regions is Impact Hub available in?
Impact Hub is currently available only to U.S.-based Apricot organizations.
We’re continuing to evaluate availability in other regions. If your organization is based outside the U.S. and you’re interested in using Impact Hub, reach out to your Bonterra contact to share your interest.
Can I keep using native reporting while I adopt Impact Hub?
Yes. Impact Hub is designed to work alongside your existing reporting tools. Organizations may use native reports or Results Reporting for some needs and Impact Hub for others, depending on the type of insight they’re looking for.
Is Impact Hub only for large networks?
No. Impact Hub is valuable for both single Apricot organizations and multi-site or network-based reporting. Organizations that are not part of a Service Provider Network can still use Apricot Data Standards and Impact Hub to simplify reporting and gain clearer insights.
Do I have to join a Network to use Data Standards or Impact Hub?
No. Data Standards and Impact Hub can be used within a single Apricot site. Networks add the ability to share standards and report across organizations, but participation is optional.
Who can view dashboards in Impact Hub?
Users assigned an Author or Reader role in Impact Hub can view dashboards that have been shared with them. Authors can create and edit reports, while Readers interact with published dashboards.
Is Impact Hub only for Apricot Administrators?
No. While only Apricot Administrators can connect an Apricot site to Impact Hub and manage seats, both Administrators and Standard Users can be added to Impact Hub as Authors or Readers.
Do I need to be a user in Apricot to have access to Impact Hub?
Yes. Currently, users must have an active Apricot account in order to be assigned and claim a seat in Impact Hub.
Will adopting Impact Hub disrupt our day-to-day operations?
No. Connecting Impact Hub does not remove data or reports from Apricot. You control when and how you begin using Impact Hub, and existing workflows can remain in place during adoption.
How is sensitive data protected across sites?
Data visibility is managed through Apricot configuration, Data Standards, and Impact Hub access rules. In network-based scenarios, organizations see only the data they have opted to share or implement. Data is not automatically visible across sites.
How often is data refreshed in Impact Hub?
After a dataset is created, new or updated Apricot records are synced into Impact Hub on a regular schedule, approximately every two hours.
How long does it take to connect Apricot to Impact Hub after creating an account?
This depends on when the Apricot account was created. Newly created Apricot Administrator accounts can typically connect their organization the day after the account is created. Existing Apricot Administrator accounts can usually connect immediately after creating an Impact Hub account.