How can I transfer a custom domain to a new tournament in Event Caddy?
Introduction
Transferring a custom domain from one tournament to another in Event Caddy ensures that your tournament’s website continues to use the branded domain your audience recognizes. This guide details the process for transferring custom domains, potential troubleshooting steps, and important guidelines about roles and responsibilities during the transfer.
Step-by-Step Instructions for Domain Transfer
Domain Transfer by Admin or Support: - Admins can initiate a transfer for custom domains through the Event Caddy backend system. This transfer process updates the domain link between tournaments. - In some cases, domain transfers may require the assistance of Event Caddy Support. Users should contact support to complete the action if necessary. Do not attempt to transfer the domain manually if unsupported.
Effectiveness of Transfers: - The change to a custom domain is generally instantaneous. If the updated domain does not reflect immediately, refresh your browser window to verify the change.
Troubleshooting Transfer Issues
If the domain does not appear updated after a transfer:
Browser Refresh: Refresh the browser to check for instant domain changes after the transfer.
Contact Support: For persistent issues, reach out to Event Caddy Support for direct assistance.
Important Considerations
Admin vs. Support Roles: While some domain transfers can be done by admins through the backend, others require Event Caddy Support to complete the action. Always involve Support if prompted or unsure.
Avoid Manual Changes: Manual attempts to transfer domains without Support guidance may lead to errors or misconfigurations.
Timeliness: Ensure that the transfer is initiated well in advance of your tournament’s launch to avoid potential delays in propagation or visibility.
By following this guide, you can effectively manage your custom domain transfers for a seamless tournament experience on Event Caddy.