Summary
Learn how to apply a coupon or discount code to an existing FITR program subscription so future payments reflect the discount.
When to use this
You’ve received a coupon code from your coach after already subscribing
Before you start
You must have an active program subscription
You must have a valid coupon code provided by your coach
4. Step-by-step instructions
Desktop
Log in to FITR using a web browser.
Go to Billing.
Find the active program subscription you want to apply the coupon to.
Select More and then Add Discount Code.
Enter your coupon code exactly as provided.
Confirm the coupon application.
The discount will apply to future payments only.
Mobile
Open the FITR app and tap your profile icon in the top right corner.
Select My Programs.
Tap the active program subscription you want to apply the discount to.
Tap Manage Subscription.
Tap More, then select Add Discount Code.
Confirm the coupon application.
The discount will apply to future payments only.
Troubleshooting & FAQs
Problem: The coupon didn’t change my last payment.
Cause: Coupons apply only to future charges, not payments already processed.
Fix: Check your next billing date to confirm the discount is applied.
Problem: My coupon code isn’t working.
Cause: The code may be expired, invalid, or restricted to specific programs.
Fix: Double-check the code or request a new one from your coach.
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Contact Support if…
The coupon shows as applied but future payments aren’t discounted
Support needs: Program name, coupon code, and a screenshot of your billing screen
You receive an error when applying a valid coupon
Support needs: Device type, operating system, and the exact error message shown
You can contact the FITR Support Team via:
Email: support@fitr.training
Live Chat: Available within the FITR platform.