Client related FAQs
Common questions we get from clients on FITR
40 articles
Changing the Metrics for Sets and Reps (Coach)
How to Find and Access a Training Program (Client)
Can I Download My Program as a PDF? (Client)
Restart a Completed Fixed Length Program (Client)
Can I Start From the Beginning When I Rejoin a Program? (Client)
Will My Information Be Saved If I Leave a Program? (Client)
Access Your Training History After a Program Ends (Client)
Can I Delete a Program From My Calendar? (Client)
Session 1 Day 1 — Rescheduling Rules and the 7-Day Window (Coach)
Troubleshooting Missing Content or Visibility Issues (Coach and Client)
Archive / Delete a Program
Pre-Sell a Program With a Launch Date (Coach)
Start a Fixed Length program - *Josh Bridges customers only*
Why Can't I or My Clients See Scheduled Workouts? (Coach)
Resubscribe to a Training Program (Client)
Resume a Subscription to a Program (Client)
Change Your Program Start Date (Client)
I Can't See Training Past the End of My Trial Period (Client)
Cancel a Program During a Free Trial (Client)
Cancel Your Subscription to a Program (Client)
Switch From One Program to Another (Client)
How to Subscribe to a Program — Web Checkout (Client)
How to Subscribe to a Program — Mobile Checkout (Client)
Change Your Program Subscription Option (Client)
Apply a Coupon Code to an Active Subscription (Client)
My Coupon Code Is Not Working (Client)
Add or Update Your Payment Method (Client)
Download Your Purchase Invoices (Client)
Can I Change the Date of My Subscription Payment? (Client)
How to Get a Refund (Client)
Swedish Personal Tax ID and VAT (Coach and Client)
Automatic Tax Collection on Stripe (Coach)
Fix Bank Transfer Issues (Coach and Client)
Retry a Missed Payment (Client)