Client related FAQs
Common questions we get from clients on FITR
45 articles
Do I need a new client account to follow a program from a different coach?
What does this mean - "The provider has reached their client limit. Please contact the coach about upgrading their account to unlimited clients"
Change my privacy settings
Merge Multiple Client Accounts
What features, enhancements, and future services does FITR offer for coaches?
Find a training program?
Can I download a program in PDF?
Move or reschedule my training schedule in my calendar
Reuse / Restart / re-add / repeat a one-off download (fixed length program)
When I join a program again, can I start from the beginning?
Will my information be saved if I leave a program?
Will I lose access to my training program once it's finished?
Delete a Program (client side)
Session 1 Day 1 Rescheduling Limitations
Client - How do I resubscribe to a training program?
Client - Resume a subscription to a program
Change my program's scheduled start date
I'm not seeing my training program past my trial date?
Client - I can't see training past the end of my program's trial period?
How can I see how many days left in the program trial I have?
Client - cancel program before end of trial
Pause my subscription
For clients - cancel/unsubscribe from a program
Switching / Moving from one program to another (for clients)
Client: Checkout Flow (web)
Client: Checkout Flow (via mobile)
Client - Changing to a different Subscription Option at a later date
My Purchases
It says I've missed a payment?
How do I use a Coupon (discount code)
Client - applying a Coupon (discount code) to an active program subscription
Client - my coupon (discount code) isn't working.
Add my billing information (client)
Download my purchase invoices (client)
Update / Change your payment card details
Can I change the date of my Direct Debit?
Get a refund?
Swedish Personal Tax ID & VAT