Client related FAQs
Common questions we get from clients on FITR
54 articles
Changing the Metrics for Sets and Reps
Find a training program?
Can I download a program in PDF?
Move or reschedule my training schedule in my calendar
Reuse / Restart / re-add / repeat a one-off download (fixed length program)
When I join a program again, can I start from the beginning?
Will my information be saved if I leave a program?
Will I lose access to my training program once it's finished?
Delete a Program (client side)
Session 1 Day 1 Rescheduling Limitations
How can I troubleshoot missing content or visibility issues in the FITR app?
Archive / Delete a Program
Pre-sell group rolling calendar and session 1 day 1 type programs with a launch date.
Restore an archived program
Start a Fixed Length program - *Josh Bridges customers only*
Why can't I or my clients see scheduled workouts in FITR?
Client - How do I resubscribe to a training program?
Client - Resume a subscription to a program
Change my program's scheduled start date
I'm not seeing my training program past my trial date?
Client - I can't see training past the end of my program's trial period?
How can I see how many days left in the program trial I have?
Client - cancel program before end of trial
Pause my subscription
For clients - cancel/unsubscribe from a program
Switching / Moving from one program to another (for clients)
Client: Checkout Flow (web)
Client: Checkout Flow (via mobile)
Client - Changing to a different Subscription Option at a later date
My Purchases
It says I've missed a payment?
How do I use a Coupon (discount code)
Client - applying a Coupon (discount code) to an active program subscription
Client - my coupon (discount code) isn't working.
Add my billing information (client)
Download my purchase invoices (client)
Update / Change your payment card details
Can I change the date of my Direct Debit?
Get a refund?
Swedish Personal Tax ID & VAT
Automatic Tax Collection on Stripe
Bank Transfer Issues
Retry a missed payment as a client