Client related FAQs
Common questions we get from clients on FITR
43 articles
Find a training program?
Can I download a program in PDF?
Move or reschedule my training schedule in my calendar
Reuse / Restart / re-add / repeat a one-off download (fixed length program)
When I join a program again, can I start from the beginning?
Will my information be saved if I leave a program?
Will I lose access to my training program once it's finished?
Delete a Program (client side)
Session 1 Day 1 Rescheduling Limitations
How do I resubscribe to a training program?
Resume a subscription to a program
Change my program's scheduled start date
I'm not seeing my training program past my trial date?
I can't see training past the end of my trial period?
How can I see how many days left in the program trial I have?
I'm in a program trial as a client but I don't want to be charged and want to cancel.
Pause my subscription
Cancel/unsubscribe from a program subscription as a client
Switching / Moving from one program to another (for clients)
Client: Checkout Flow (web)
Client: Checkout Flow (via mobile)
My Purchases
It says I've missed a payment?
How do I use a coupon
Applying Coupon and Discount Codes to an active program subscription
My coupon code isn't working.
Add my billing information (client)
Download my purchase invoices (client)
Update / Change your payment card details
Can I change the date of my Direct Debit?
Get a refund?
Swedish Personal Tax ID & VAT