Client related FAQs
Common questions we get from clients on FITR
53 articles
- How to Find and Access a Training Program (Client)
- Can I Download My Program as a PDF? (Client)
- Move or Reschedule Your Training Calendar (Client)
- Restart a Completed Fixed Length Program (Client)
- Can I Start From the Beginning When I Rejoin a Program? (Client)
- Will My Information Be Saved If I Leave a Program? (Client)
- Access Your Training History After a Program Ends (Client)
- Can I Delete a Program From My Calendar? (Client)
- Session 1 Day 1 — Rescheduling Rules and the 7-Day Window (Coach)
- Troubleshooting Missing Content or Visibility Issues (Coach and Client)
- Archive / Delete a Program
- Pre-Sell a Program With a Launch Date (Coach)
- Start a Fixed Length Program (Josh Bridges Customers Only)
- Why Can't I or My Clients See Scheduled Workouts? (Coach)
- Resubscribe to a Training Program (Client)
- Resume a Subscription to a Program (Client)
- Change Your Program Start Date (Client)
- I'm Not Seeing Training Past My Trial Date (Client)
- I Can't See Training Past the End of My Trial Period (Client)
- How Many Days Are Left in My Program Trial? (Client)
- Cancel a Program During a Free Trial (Client)
- Pause My Subscription (Client)
- Cancel Your Subscription to a Program (Client)
- Switch From One Program to Another (Client)
- How to Subscribe to a Program — Web Checkout (Client)
- How to Subscribe to a Program — Mobile Checkout (Client)
- Change Your Program Subscription Option (Client)
- My Purchases (Client)
- I've Missed a Payment - What Happens Now? (Client)
- How to Use a Coupon Code (Client)
- Apply a Coupon Code to an Active Subscription (Client)
- My Coupon Code Is Not Working (Client)
- Add or Update Your Payment Method (Client)
- Download Your Purchase Invoices (Client)
- Update Your Payment Card Details (Coach and Client)
- Can I Change the Date of My Subscription Payment? (Client)
- How to Get a Refund (Client)
- Swedish Personal Tax ID and VAT (Coach and Client)
- Automatic Tax Collection on Stripe (Coach)
- Fix Bank Transfer Issues (Coach and Client)
- Retry a Missed Payment (Client)