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My game session was interrupted

Learn what happens if your Pickem game session is interrupted or closed unexpectedly.

Updated over a week ago

If your game session is interrupted—whether due to a lost connection, app crash, or closing the app—you don’t need to worry. Pickem is designed to protect your progress and balances.

Here’s what happens:

  • Completed actions are saved – Any spins, wagers, or results finalized before the interruption are securely recorded.

  • Unfinished rounds – If a round was interrupted before finishing, the game will either:

    • Resume where you left off, or

    • Be automatically settled by the system according to the game rules.

  • Balances remain accurate – Your Gold Coins and Sweepstakes Coins (SC) totals will not be lost or affected by the interruption.

What to do if interrupted:

  1. Reopen the app and log back in.

  2. Return to the game to continue where possible.

  3. Refresh your account balance if needed.


Important: If you notice anything unusual with your balance or results after an interruption, contact Pickem Support right away. Our team will review your gameplay history and correct any errors.

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