At Pickem, we work hard to ensure smooth and uninterrupted gameplay. However, if a game crashes due to technical issues or connection problems, here’s what you can expect:
Your progress is safe: Any results determined before the crash (such as completed spins or wagers placed) are automatically recorded by our system.
Unfinished rounds: If a game round was interrupted, the system will either (a) resume the round when you log back in, or (b) settle the outcome automatically according to the game’s rules.
No loss of funds: Your Gold Coins or Sweepstakes Cash balance will remain accurate and unaffected by the crash.
Need help? If you believe something hasn’t been recorded correctly, please reach out to our support team through online chat, and we’ll review your account.
This ensures that even in the rare event of a crash, your gameplay experience and balances remain protected.