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Customer Success Use Cases for Partner Data in SFDC
Customer Success Use Cases for Partner Data in SFDC

Leverage partner data in Salesforce to empower your Customer Success team.

Delphine Le Person avatar
Written by Delphine Le Person
Updated over a year ago

Overview

Partner data can be used by your CSM organization to strengthen business intelligence and close deals faster.


View Partner Presence Across Your Accounts

A simple company view to access all partner insights on your customers

  • Save views to come back to regularly.

  • Add filters such as “Customer” and “CSM Owner is”


View Partner Insights in Your CRM

Directly see partners on any Account / Opportunity / Contact / Lead record


Receive Live Notifications

Get notified when a Customer becomes a new customer of a partner

Reach out to the right person, at the right time. Receive live notifications when a partner has:

  • A new prospect / customer

  • A new open opportunity

Set up these notifications for specific partners, or for all partners.


Set Up Automated Workflows

Some Workflow that could be used by the CSM team to get notified on events that are important to your Customers.


Push Reveal data to Your GTM Stack

Examples of how CSM teams can automate actions based on Reveal data.

Ready to leverage Reveal data for your Customer Success team?

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