When Soundlink loses access to your TikTok or Instagram account — usually because the access token expired — your scheduled posts will fail. Here's how to fix it from the Settings UI.
Why this happens
Soundlink connects to your social accounts using access tokens. These expire periodically for security reasons — typically every 30–90 days — or when you:
Change your password on the social platform
Revoke app permissions manually
Log out of the social account on the connected device
Get a security check from TikTok or Instagram
When this happens, posts will show a red Failed badge with the error: "The access token is invalid or not found in the request."
How to reconnect your channel
Log in to your Soundlink dashboard
In the bottom-left corner, click the button showing your initials and plan type
Select Settings from the menu
Click the Channels tab
Find the channel marked as expired or disconnected
Click Reconnect (or Renew Token) next to that channel
Follow the TikTok or Instagram login prompt to re-authorise the connection
Once reconnected, Soundlink will immediately resume posting and scheduling to that account.
What about posts that already failed?
Failed posts won't automatically re-publish after reconnecting. You'll need to manually reschedule them from the Content tab of your campaign. Open the campaign, filter by Failed, and use Update & Next to reschedule each one.
Adding a new channel
To connect a brand new TikTok or Instagram account:
Go to Settings → Channels
Click Add channel
Select the platform and log in to authorise the connection
The new channel will then be available to select when creating Organic Growth campaigns.
Still having trouble?
Make sure you're logged into the correct social account in your browser before reconnecting. If the issue persists, message us via the chat bubble in your dashboard and we'll help you get it sorted.