1. Overview
Incidents are logged when an unexpected event has happened causing loss of some sort. For Skillko purposes, these are typically safety incidents that occur during the operation (accidents, injuries or near misses).
Logged incidents are only available to be viewed by Admins. When an incident is logged on a user’s profile, a flag will display.
*Note: Flags will only be displayed for Admins
2. Incident Settings
The Incident Settings section is used to configure incident flags in Skillko. These flags automatically display on a user’s profile when incidents are recorded, based on the rules set during configuration.
The flag colour and appearance change depending on the number of recorded incidents for that user.
Examples
User has 2 incidents recorded → Gray flag appears on profile.
User has 3 incidents recorded → Yellow flag appears on profile.
a. Open the navigation on the left and click Incidents, then click Settings
b. Check Enable automatic removal of incident flags
c. Set the time frame for automatic removal of the flags
d. Set Flag Thresholds
e. Click Save Settings
3. Incident Dashboard
The Incident Dashboard gives you a quick overview of recent activity.
View a summary of all incidents across your account.
Scroll down to see the most recent incidents and their key details.
Use this page to quickly understand trends, totals, and any profiles that have been flagged.
4. Incident Log
The Incident Log is your full list of incidents in one place.
See every incident that has been recorded.
Use filters (such as user role, company, manager, or team) to narrow down the list.
Add a new incident using the New Incident button.
Edit or delete incidents using the action icons on the right side of each row.
Export the list to CSV if needed.
5. Creating an Incident
a. Open the navigation on the left and click 'User Management', then click 'Profiles'
b. In the search bar, type in the name or the email address of the person's profile you are searching for and click the eye icon in the Actions column
c. Click on Incidents
d. Click “Plus” icon
*Note: This can be also done from the Incident Dashboard or Incident Log.
e. Complete Incident Title, Description, attach Report (not required), select Staff Involved
f. Click Save
Note: Files are not required to be uploaded with an incident but can be uploaded at a later time
6. View an Incident
a. Open the navigation on the left and click 'User Management', then click 'Profiles'
b. In the search bar, type in the name or the email address of the person's profile you are searching for and click the eye icon in the Actions column
c. Click on Incidents
d. Click the eye icon opposite the incident
e. View incident details
*Note: This can also be done from the Incident Dashboard or Incident Log.
7. Edit an Incident
a. Open the navigation on the left and click 'User Management', then click 'Profiles'
b. In the search bar, type in the name or the email address of the person's profile you are searching for and click the eye icon in the Actions column
c. Click on Incidents
d. Click “Edit” on incident
e. Edit relevant Incident details
f. Click Save
*Note: This can also be done from the Incident Dashboard or Incident Log.
8. Deleting an Incident
a. Open the navigation on the left and click 'User Management', then click 'Profiles'
b. In the search bar, type in the name or the email address of the person's profile you are searching for and click the eye icon in the Actions column
c. Click on Incidents
d. Click “Delete” on incident
e. Confirm OK on pop up
f. Incident will be removed
*Note: This can also be done from the Incident Log.
