How to Set Up the Gift Shop

The Gift Shop makes your motivation system a seamless part of the learning experience. Learners can redeem the points they've earned for rewards, while administrators can manage the catalog, orders, and rewards — all in one place.

Using their accumulated points, learners can redeem both physical gifts — such as branded merchandise, books, gadgets, or other products — and digital rewards, including promo codes, gift certificates, service subscriptions, or downloadable files.

Each gift has its own point cost, stock availability, and publication status. Learners simply choose the reward they want and place an order, while administrators manage the entire fulfillment process directly within the platform.

To configure your Gift Shop, navigate to Gift Shop → Shop Settings:

https://app.academyocean.com/gift-shop/shop-settings

You can choose Delivery, Pickup, or enable both options at the same time. Enable Delivery if physical gifts need to be shipped by mail or a delivery service:

Here, you can configure the form fields that learners will fill in when placing an order. For each field, you can edit the field name, the placeholder text, and choose whether the field is required. By default, the following fields are available: First Name, Last Name, Phone Number, and Address. If needed, you can add custom fields by clicking Add Field:

If learners can collect their gifts themselves, enable Self-pickup and specify the pickup location. This information will be displayed to learners during the checkout process:

For digital gifts, such as certificates, promo codes, or digital materials, use Digital Delivery.

By default, learners fill in the Email field where the gift will be sent. If needed, you can add additional form fields by clicking Add Field:

After configuring all the settings, click Save.

After configuring the Shop Settings, click Create Gift Item:

When creating a gift, four tabs will appear in the left-hand menu:

The Content tab contains the main information about the gift. Enter the gift name and upload its image. You can add up to three images in PNG or JPG format, with a maximum size of 5 MB each. The recommended image size is 1104 × 612 px. If you don't have an image, you can use a placeholder color.

Next, choose the gift type — Physical or Digital. For physical gifts, you can add a description with available sizes, colors, or other options.

In the Price & Inventory section, specify the gift's price in points and the available quantity. If the quantity is unlimited, enable the corresponding option.

On the right, you'll see a live preview that lets you immediately see how the gift card will appear to learners:

The Settings tab is where you define who can purchase the gift and what information learners will provide when placing an order.
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In the Access Settings section, you can publish the gift for all learners or make it available only to specific teams or users.
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In the Checkout Form section, select the available fulfillment methods for the gift. Each gift must have at least one option enabled — Delivery or Self-pickup.

If needed, you can allow learners to leave a comment with their order and add additional form fields, for example, to let them specify a size, color, or other preferences:

The Preview as Learner button allows you to see how the gift page and order form will appear to learners:

The Orders tab displays all learners who have placed an order for this gift.

You can filter orders by the following statuses: All, Pending, In Progress, Completed, and Cancelled to quickly find the orders you need.

The table displays the order number, status, learner name, quantity, total points spent, order comment, and order date:

Click an order to open its details. Here, you can view and update the current order status, see the order creation date, and review information about the ordered gift, including its price, quantity, and the total number of points spent.

Below, you'll find the learner's contact information and the details they provided when placing the order, including their first name, last name, phone number, delivery address, and order comment:

The Logs tab is also available, where the complete history of all actions performed on the order is stored. Here, you can see when the order was created, who changed its status, which administrator performed each action, and the exact time of every change:

The Statistics tab opens the Gift Shop Statistics section, where you can view order analytics, order statuses, and detailed information about each order. For more information about this section, see the article "How to View Gift Shop Statistics."