If a client tells you they haven't received an invoice you sent via Peppol, you can check the invoice history in Accountable before contacting support. This shows whether the invoice was successfully sent and flags any errors. This article covers how to check the history on mobile and on web, and what to do if the client still hasn't received it.
Why check the invoice history?
Checking the invoice history is the fastest way to confirm whether your invoice was actually sent. The history shows:
When the invoice was created
When it was sent via Peppol
Any errors that occurred during sending
If the invoice shows as successfully sent but your client hasn't received it, contact our support team for further help.
On mobile
Open the Revenue screen in Accountable.
Tap on the invoice you want to check.
Tap the three dots in the top right corner of the screen.
Select View History.
Review the history for the invoice. Look for entries showing "Sent via Peppol" or any errors.
On web
Go to the Revenue screen.
Click on the invoice you want to check.
On the menu on the right, scroll down to find the View History button.
Click View History.
Review the invoice history for a "Sent via Peppol" entry or any errors.
What to do if the client didn't receive the invoice
If the invoice history shows it was successfully sent via Peppol, but your client hasn't received it:
Double-check the client's Peppol ID.
Contact our support team with the invoice number and the client's details.
If the invoice was not sent or shows an error, try to resend the invoice via Peppol a bit later. If it still does not go through, contact us.
Key takeaways
Use the invoice history to confirm whether an invoice was sent via Peppol and whether any errors occurred.
On mobile, access the history via the three dots menu on the invoice. On web, use the View History button in the right-hand menu.
If the invoice was sent successfully but the client didn't receive it, check the client's Peppol ID and contact support.
If the invoice shows an error, try resending it via Peppol later.
Need help? Chat with us or email support@accountable.eu, we're happy to help.