Before you send an e-invoice via the Peppol network, check that your client is registered on it. You can do this directly in Accountable or via the public Peppol Directory.
⚠️ If your clients aren’t registered on Peppol, you won't be able to send them invoices via the Peppol network.
This article explains how to check your client's Peppol registration, what to do if they are not found, and what happens if you send an invoice anyway.
1. How can I check if my client is on Peppol?
When creating a new invoice in Accountable and selecting the option to send it via Peppol, the system automatically checks whether your client's VAT number is linked to a valid Peppol address.
You can also search for your client using their VAT number on the Peppol Directory to confirm whether they are registered.
2. What can I do if my client is not found?
If the system indicates that your client is not registered on Peppol, follow these steps:
Contact your client to confirm whether they are connected to Peppol.
Ask for the exact VAT number they are registered with to rule out any input errors.
If your client is not yet connected, you can suggest that they register through an official Peppol provider to start receiving Peppol e-invoices.
3. What if I send a Peppol e-invoice anyway?
If you try to send an invoice via Peppol to a client who is not registered, the delivery will fail. You will receive an error message in Accountable, and the invoice will not be delivered through the Peppol network.
At that point, you will need to choose an alternative delivery method, such as sending the invoice by email.
By checking your client's Peppol registration status in advance, you can avoid delivery failures and delays in your invoicing process.
Key takeaways
Accountable automatically checks your client's Peppol registration when you select Peppol as the delivery method.
You can also verify registration manually on the Peppol Directory using your client's VAT number.
If your client is not registered, contact them to confirm their VAT number and suggest they sign up with an official Peppol provider.
Sending a Peppol invoice to an unregistered client will fail. Use email as an alternative in that case.
Need help? Chat with us or email support@accountable.eu, we're happy to help.