PEPPOL registration errors in Accountable are fixable. This article covers the most common ones, including the "Pending" status and the "Data Does Not Match" error, and explains how to resolve each one quickly.
⚠️ You can register with PEPPOL through Accountable at any time. If you encounter errors during the registration process, use this guide to troubleshoot.
This article also explains how to check your PEPPOL registration status directly in the PEPPOL Directory.
1. "Pending" status
This status means your registration has been processed but has not been finalised yet. Possible reasons include:
You have not completed the KYC process yet.
➡️ Start the verification process (again) in Accountable by navigating to Settings > Peppol and following the steps. (Note: Make sure to take a picture of your document, not a screenshot or a photo of a photo.)
The system is still verifying whether you are already registered on PEPPOL via another access point.
➡️ If you are already registered on PEPPOL through another platform (e.g. Odoo, Codabox, Winauditor, Octopus, etc.), remove your PEPPOL registration on that platform first. Once that is done, Accountable becomes your unique access point to PEPPOL, and the "Pending" status will move to "Active". It takes up to 24 hours for the PEPPOL registration to become active via Accountable after that.
The system will attempt to resolve this automatically within 7 days. If your registration is not removed from the other platform within 7 days, the "Pending" status will expire automatically.
2. "Data does not match" error
This error occurs when the information you entered for PEPPOL registration does not match the official records in the Belgian company register (KBO) or the data stored in Accountable.
➡️ How to fix this:
Visit the official KBO company register to look up your company number.
Compare the information in the KBO register with what you have entered in your Accountable account.
If there are any discrepancies, update your Accountable account to match the official details from the KBO.
3. How to check your PEPPOL registration status
To confirm the status of your PEPPOL registration, use the Peppol Directory Search.
➡️ How to check:
Visit the PEPPOL Directory Search to see whether your business is listed and active.
Get your participant ID on the Peppol Directory Search.
Visit the Peppol Practical (Peppol Helger) website to search with your participant ID and see which access point you are registered with on PEPPOL. (If you registered with Accountable, you will see "Storecove", a central hub that connects companies with various e-invoicing networks.)
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Key takeaways
Double-check your business details. Make sure the information you entered in Accountable (and in the PEPPOL registration form) matches the official records in the KBO.
Keep track of where you have registered. If you registered with a third-party provider, unsubscribe from them before registering on PEPPOL with Accountable. If you have an accountant, they may have registered you on PEPPOL via their accounting software.
"Pending" status resolves automatically within 7 days if the conflict with another access point is not cleared sooner.
"Data Does Not Match" means your Accountable details differ from the KBO records. Update your account to fix it.
Need help? Chat with us or email support@accountable.eu, we're happy to help.