Accountable offers a 30-day money-back guarantee on all subscriptions. If you want to request a refund, the procedure depends on where you subscribed: via the Accountable website, the App Store, or the Google Play Store.
This article covers the refund conditions and step-by-step procedure for each platform.
🖥️ How do I get a refund via Accountable Web?
If you subscribed through our website, you have 30 days from the date of subscription (or renewal) to request a refund, provided you have cancelled your subscription first.
How to request your refund on Web:
Email our Support team at support@accountable.eu, or reach out via the chat, and we will take care of the rest.
ℹ️ The guarantee covers the Accountable subscription itself. If you have already filed a tax return through the app, the service has been delivered and a refund is normally no longer possible.
🍏 How do I get a refund via the App Store?
If you subscribed through the App Store, Apple's Media Services Terms and Conditions apply. Within 14 days of subscribing, request the refund directly from Apple, which will process it within 14 days.
How to request your refund on App Store:
Go to reportaproblem.apple.com.
Select "I'd like to", then choose "Request a refund".
Choose the reason for your refund request, then choose "Next".
Choose the app, subscription, or other item, then choose Submit. If you have been charged for a subscription you no longer want, you can also cancel the subscription.
Between 14 and 30 days: reach out via the chat or support@accountable.eu and we will take care of your refund.
🤖 How do I get a refund via Google Play Store?
If you subscribed through Google Play, the procedure also depends on when you make your request.
Within 14 days of subscribing, you have two options:
1) Contact our Support team at support@accountable.eu and we will handle the request with Google.
2) Request it directly via the Play Store website or app:
How to request your refund on Play Store:
Open a browser and go to play.google.com.
Tap Menu, then Account, then Purchase History.
Choose your order and select Request a refund or Report a problem.
Fill in the form and submit your request.
Google usually replies within 15 minutes, but it may take up to 4 business days.
Between 14 and 30 days: reach out via the chat or support@accountable.eu and we will take care of your refund.
⚠️ Please Note: Cancelling your subscription doesn’t end it immediately, it remains active until the renewal date.
Example: if your subscription renews on the 5th of each month and you cancel on the 25th, it will stay active until the 5th of the next month.
FAQ
If I cancel my subscription, do I get a refund? No. Cancelling a subscription does not automatically trigger a refund request. If you cancel your subscription via our website, the Play Store, or the App Store and wish to receive a refund, you must submit a separate refund request.
Can I get a refund if I don't use or no longer use Accountable? No, unless you are still within 30 days of subscribing.
Can I get my money back if I delete the Accountable app? No. Deleting Accountable does not end your current subscription or constitute a refund request. You must cancel your subscription and request a refund within the specified period.
If I didn't realise that my subscription had been automatically renewed, can I still get a refund? Yes, if you are still within 30 days of the renewal date (for subscriptions taken via our website).
I already filed a tax return through Accountable. Can I still get a refund? Normally no. Once a tax return has been filed through Accountable, the service has been delivered.
Can Accountable refund me if I paid on the App Store or Google Play? Yes, the 30-day guarantee applies here too. Within the first 14 days, the refund goes through Apple or Google (you submit the request yourself). Between 14 and 30 days, contact us directly and we will take care of it.
Does Accountable reimburse other costs (VAT registration fees, business counter fees, social contributions…)? No. These administrative costs are part of running your business and are not reimbursed by Accountable. The good news: they are tax-deductible business expenses, and any VAT on them can be recovered through your VAT return. This is not to be confused with our Tax Declaration Guarantee, which covers fines caused by an error in a return filed through Accountable.
Key takeaways
Accountable offers a 30-day money-back guarantee on all subscriptions, including renewals.
The refund procedure depends on your platform: Accountable Web, App Store, or Google Play Store.
Cancelling your subscription does not automatically trigger a refund; you must request one separately.
Within the first 14 days on App Store or Google Play, submit your request directly to Apple or Google. Between 14 and 30 days, contact Accountable Support directly.
Deleting the app does not cancel your subscription or generate a refund request.
Need help? Chat with us or email support@accountable.eu, we're happy to help.