To update your payment information in Accountable, the steps depend on how you originally subscribed.
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When you subscribe directly from the Accountable website, you can manage your subscription and payment information from the web:
Click on your account icon (bottom-left) and select "Manage my subscription". You will be redirected to a page to select a price plan.
Click on "Manage my subscription" again.
On the next page, you can update your plan and add or update your credit card information.
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If you are on the mobile app and were downgraded to Free (for example, after a failed payment), you cannot update your Stripe payment details directly in the app. Please either:
open Accountable in a web browser and go to Account â "Manage my subscription" to update your payment method, or
contact us and we will help you get it sorted.
If you subscribed via your smartphone in the mobile app, please update your payment details directly in the App Store or Play Store.
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Need help? Chat with us or email support@accountable.eu, we're happy to help.