To switch from an App Store or Google Play subscription to our payment platform (Stripe), cancel your subscription in the store, then subscribe to your plan on the Accountable website (web.accountable.eu in Belgium, web.accountable.de in Germany). Your data stays exactly where it is, only the way you pay changes.
In this article, you will find out why this switch can make your life easier, how to cancel your Apple or Google subscription, what happens to the period you have already paid for, and how to subscribe through Accountable.
💡 Why pay directly through Accountable?
When you pay through the App Store or Google Play, Apple or Google manages your subscription. That means Accountable cannot change your plan, refund you, or resend you an invoice.
By switching to our payment platform, you get several benefits:
Full invoices with VAT, in your name and with your company or VAT number. This is especially useful if you are VAT registered, since Apple and Google receipts do not offer this.
Your invoice added automatically to your expenses in Accountable.
More flexibility: you can switch to a different plan or move from a yearly to a monthly plan in a few clicks, without cancelling.
Direct contact with our team for any payment question.
👉 How do I cancel my App Store or Google Play subscription?
On iPhone or iPad (App Store)
Open Settings and tap your name.
Tap Subscriptions, then Accountable.
Tap Cancel Subscription and confirm.
On Android (Google Play)
Open the Play Store and tap your profile icon.
Tap Payments & subscriptions, then Subscriptions.
Select Accountable, then Cancel subscription.
ℹ️ Deleting the app doesn't cancel your subscription. Cancelling always happens in the store. For more details, check out our article on cancelling your subscription.
📆 What happens to the period I have already paid for?
It depends on when you subscribed or when your subscription last renewed in the store.
You are within 14 days: request a refund
Within 14 days of your payment, the refund goes directly through Apple or Google. Accountable has no access to these payments, so you need to make the request yourself.
On the App Store
Sign in to reportaproblem.apple.com with your Apple ID.
Click I'd like to, then choose Request a refund.
Select the reason for your request, then click Next.
Choose your Accountable subscription, then click Submit.
Apple processes your request and lets you know its decision by email.
On Google Play
Open a browser (Chrome, for example) and go to play.google.com.
Sign in with the Google account you used for your subscription.
Open the menu, then Account and Order history.
On your Accountable payment, select Request a refund or Report a problem, then the option that matches your situation.
Fill in the form and mention that you would like a refund.
Google sends you its decision by email, usually within a few minutes, sometimes up to four business days.
💡 Paid through Google Play and would rather not do this yourself? Message us in the chat, our team can submit the refund request to Google for you.
It has been more than 14 days: contact us
Apple and Google no longer accept refunds after 14 days, but no worries: message us in the chat or at support@accountable.eu. We will look at your situation together and find the best solution, for example by transferring the unused part of your subscription as credit on your new Accountable subscription.
ℹ️ Make sure to cancel your subscription in the store before contacting us, so it doesn't renew automatically. Once cancelled, it stays active until the end of the period you've already paid for.
For all refund conditions, check out our article on subscription refunds.
💳 How do I subscribe through the Accountable website?
Once your App Store or Google Play subscription has ended, your account automatically switches to the Free plan. Then all you need to do is:
Log in on web.accountable.eu (Belgium) or web.accountable.de (Germany).
Choose your plan and billing frequency (monthly or yearly) on the plans page that opens automatically.
Add your payment method and confirm.
Not sure which plan to pick? Our plan comparison helps you find the right one. And if you would like a hand, message us in the chat and we will help you set up your subscription.
ℹ️ After cancelling on the App Store or Google Play, the sync with Accountable can take a little time. If the plans page does not appear yet, or if you cannot subscribe through our payment platform, message us in the chat or at support@accountable.eu and we will sort it out together.
ℹ️ After cancelling on the App Store or Google Play, it can take a little while for Accountable to sync. If the plans page doesn't show up yet, or if you can't subscribe to your plan through our payment platform, message us in the chat or at support@accountable.eu. We'll sort it out with you.
❓ Frequently asked questions
Will I lose my data when I change payment method?
No. Your invoices, expenses and tax returns stay in your Accountable account. Only the way you pay for your subscription changes.
I cancelled my Apple or Google subscription, but I cannot subscribe on the website yet. Why?
There is sometimes a sync delay between Apple or Google and Accountable after a cancellation, so your account may still show your old subscription for a while. Message us in the chat and we will check your account and help you finish setting up your subscription.
I was charged twice, by Apple or Google and by Accountable. What should I do?
First, check that your App Store or Google Play subscription is properly cancelled. Then contact us in the chat and we will look at your situation together.
Can Accountable cancel my Apple or Google subscription for me?
No, only you can do it from your Apple or Google account. This is a rule set by the stores.
Can I get an invoice for my previous Apple or Google payments?
These payments are handled by Apple or Google, who send you a receipt. Accountable cannot issue an invoice for these amounts. Find out where to access your Apple and Google receipts.
Key takeaways
Cancel your App Store or Google Play subscription first, then subscribe on the Accountable website, your data is never affected.
Paying through Accountable gives you full VAT invoices, automatic expense recording, and direct support for any payment question.
Refund requests within 14 days go through Apple or Google directly. After 14 days, contact Accountable and we will find the best solution together.
If the plans page does not appear after cancelling, there may be a short sync delay, message us in the chat and we will help you finish.
Need help? Chat with us or email support@accountable.eu, we're happy to help.