How are scores distributed to programs?
Acuity Insights results are processed and distributed to programs on your distribution list directly, not through a portal Acuity Insights delivers results directly to the programs included on your designated distribution list. These results are not accessed or distributed through a web portal, ensuring a streamlined and direct delivery process.
When will scores be distributed to programs?
Acuity Insights results will be made available to the programs on your distribution list approximately 2-3 weeks after taking your test.This timeframe allows for thorough scoring and analysis of your responses. Assessments other than Casper are made available to programs within one business day.
Programs added to your distribution list after the initial 2-3 week period will receive your Acuity Insights results within 1 business day.
We understand that you are eager to receive your results, and we appreciate your patience. We strive to provide accurate and timely results to support your application journey. If you have any questions about the results delivery process, please don't hesitate to contact our support team.
How will I know when my results have been delivered?
You will not receive an email stating that your score has been delivered. However, in the Reservations section of your Acuity Insights account, you will see “Completed - Results delivered” to indicate that the score has been delivered. If you see “Completed - Results pending,” your Acuity Insights results have not yet been distributed.
What do I do if my programs haven’t received my results?
Please note: It may take some extra time for individual programs to update the status of your Acuity Insights results in their system. Please allow programs sufficient time to update their system.
Please ensure that your Acuity Insights account details (name, ID numbers, date of birth, email address, etc.) are correct and identical to those provided in your applications for admission as this may result in delays with your results being received by your programs.
In the event that 4 weeks have elapsed and the program has not yet received your results, we kindly request that you contact us. Please include a screenshot of any communication from the program that confirms they have not received your results. This will enable us to assist them in obtaining your results as quickly as possible.