Frequently Asked Questions
Find quick answers to our most frequently asked questions.
19 articles
What should I do if my email is already linked to another Acuity Insights account?
How do I upload my ID and profile photo for the Casper test?
Can I still reserve my Casper test if my program hasn’t issued my applicant ID yet?
Why can’t I select my program when reserving or rescheduling my Casper test?
How do I make sure I’m booking my Casper test in the correct admissions cycle?
Can I change the language of my Canadian Casper test?
I can’t reschedule my Casper test. What should I do?
I missed a Casper test or score distribution deadline, what can I do now?
How can I tell if my Casper score was sent to my program(s)?
Can I send both my English and French Casper scores to the same program?
Can I have my test re-scored?
Will speaking English as a second language or being part of a visible minority affect my performance or how my application is evaluated?
Why does my password not work, and what should I do if I need to reset it?
Can I take Casper test on my phone or tablet? What internet speed do I need, and what if my webcam doesn’t work?
What can I have with me while taking my Casper test?
Why is my video lagging or stuck at 100% upload during Casper?
Can I review my video prior to submitting my responses?
What if I am unhappy with my video response?
What should I do if my webcam or audio isn’t working?