To complete Casper and some other Acuity Insights Assessments, access to your webcam and microphone is mandatory. This is required for identity verification and proctoring purposes.
What to Do When Prompted
When you see a browser pop-up asking to access your microphone or webcam, always click “Allow”. This permission is essential to complete your assessments.
❗ Didn’t See a Prompt or Not Sure if Access Was Granted?
Follow these browser-specific steps to manually check and enable access to your webcam and microphone.
Google Chrome
Google Chrome
Click the three vertical dots (⋮) in the top-right corner of Chrome.
Choose Settings.
In the left menu, go to Privacy and Security > Site Settings.
Under Permissions, select Microphone and Camera.
Make sure “Ask before accessing” is turned on.
Look under Blocked sites. If you see
https://my.acuityinsights.applisted:Click the trash can icon to remove it.
You’ll be asked for permission next time. Make sure to click “Allow.”
Mozilla Firefox
Mozilla Firefox
Click the three horizontal lines (≡) in the top-right corner.
Select Settings.
Go to the Privacy & Security section on the left menu.
Scroll to Permissions.
Next to Microphone or Camera, click Settings.
If
https://my.acuityinsights.appis listed with a “Block” status:Change it to “Allow”.
Click Save Changes.
⚠️ Important Notes
Only Chrome and Firefox are supported for Acuity Insights assessments.
Safari, Microsoft Edge, Internet Explorer, and mobile devices (phones or tablets) are not compatible.
Download the latest version of Chrome or Firefox.
For camera issues, check our Webcam Troubleshooting article.
Quick FAQ - How to Allow Access to Your Microphone and/or Webcam
Quick FAQ - How to Allow Access to Your Microphone and/or Webcam
1. Why do I need to allow camera and microphone access?
Your camera and microphone are required for identity verification and monitoring during Casper test.
2. What should I do if I didn’t get a permission prompt?
You can manually check and enable access in your browser’s settings. Follow the steps for Chrome or Firefox listed in our support article.
3. Can I use Safari or my phone for the test?
No. Only desktop/laptop computers with Chrome or Firefox are supported.