Acuity Insights does not offer phone support. Instead, we provide online assistance through the following options:
Live Chat Support
You can reach us via live chat by clicking the chat bubble in the bottom-right corner of:
Your Acuity Insights account page
Our support team is available during business hours and will typically respond within one business day (faster during testing hours).
Email Support
You can also contact us by email at support@acuityinsights.app with your questions.
We aim to respond within one business day.
Casper Test Day Support
If you have a Casper test scheduled, our support team is available via live chat starting one hour before your test begins and throughout the entire test session.
Expect fast responses within minutes during test hours
We’ll connect you with a knowledgeable team member quickly
Important:
We never contact applicants by phone.
If you receive a call claiming to be from Acuity Insights, Casper, One45, or Altus Assessments, it is not legitimate.
Hang up immediately and contact us via chat or email to report the incident.