You can manage most of your Canadian program ID numbers directly from your Acuity Insights account.
To check or update your ID numbers:
Log in to your Acuity Insights account.
Click on your name in the top-right corner of the screen, then select “Account.”
Go to the “IDs” tab.
Look for the blue pencil icon next to any editable ID. Click the icon to update the ID.
You can also click here to go directly to the ID section if you’re already signed in.
❗ If you don’t see the pencil icon, or if the ID is for a program outside of Canada:
Please contact our Acuity Insights Support Team in one of these ways:
Chat: Click the chat bubble in the bottom-right corner of your screen when signed in.
Email: Send a message to support@acuityinsights.app
Be sure to include:
The name of the ID you want to update
The correct number you’d like to use
Once your request is processed, the updated information will be shared with the programs on your score distribution list within 24 hours. No further action is needed from you.
Read more about ID Number Requirements and Check which IDs are required for Canadian programs on our Dates and Fees page
Quick FAQ – Updating Application or Student ID Numbers
Quick FAQ – Updating Application or Student ID Numbers
Q1: How can I update my ID numbers in my Acuity Insights account?
Log in to your Acuity Insights account
Click your name (top-right) → Select “Account”
Go to the “IDs” tab
Click the blue pencil icon to edit any ID
Q2: What if I don’t see the pencil icon or the program is outside Canada?
Contact our Support Team:
Chat: Use the chat bubble (bottom-right when signed in)
Email: support@acuityinsights.app
Include:
The name of the ID
The correct number
Q3: What happens after I submit my request?
Once processed, the updated information is shared with your programs within 24 hours. No further action is needed.