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How do I create and update my Acuity Insights account?

How to sign up for an Acuity Insights account and tips for the ID verification process

Updated today

You must have an Acuity Insights account to register for assessments like Casper. Follow the steps below to create your account:

Step-by-step instructions

  1. Click this link to go to the account creation page.

  2. Enter your first and last name exactly as they appear on your government-issued ID (you’ll upload this later), along with your email address.

    • We recommend using the same email you used for your program applications.

  3. Create a password.

  4. Verify your email address.

    • You’ll receive a verification email, click the link inside it.

    • Can’t find it? Check your spam/junk folder.

  5. Fill in your account details, including your phone number and date of birth.

  6. Complete ID verification:

    • Upload a clear photo of the front and back of a government-issued photo ID.

    • Upload a live selfie of yourself.

Tips for uploading your ID card

  • Use the latest version of Chrome or Firefox to avoid upload issues.

    (Download the latest browser versions HERE)

  • Your uploaded ID must:

    • Show your photo, full name, and date of birth clearly

      (Name and date of birth must be in English or French)

    • Be in colour

    • Be high quality (no scans or photocopies)

    • Be well-cropped (no excessive white space, no info cut off)

    • Be free of glare or holograms that obscure details

    • Be upright (not sideways or upside-down)

We recommend creating your account at least 3 days before your preferred test date, to allow enough time for ID verification.

Important:

You are only allowed one Acuity Insights account. If you already have one, use it, even if you're applying in a new admissions cycle.


After your account is created

Once your account is ready and your ID is verified, you can reserve your Acuity Insights assessments by following the instructions in our Reserve Your Acuity Insights Assessments article.


How to add or change your email

You can update your primary and application email addresses, and also add a sign-in email to your Acuity Insights account.

  1. Click your Name in the top right corner of the screen, then select Account.

  2. Under the Account tab, you’ll be able to view, add, or update your email addresses.

  3. Once you’ve added an email, you can mark it as your primary and/or application email.

If you're unable to add a new email because it’s already linked to another account, contact us through the chat bubble and provide:

  • The email on the Acuity Insights account you're currently using

  • The new email you'd like to transfer

  • Details of any error messages encountered during sign-up or sign-in attempts, if applicable.

Once we receive this information, our team will assist you in linking the email to your account.

Important:

If you add a sign-in email, watch for a confirmation email and click the link to verify it. Don’t see the email? Be sure to check your spam or junk folder.

Tip

We recommend using the same primary and/or application email on your Acuity Insights account as you use for your program applications. If that’s not possible, programs can match your results using other details like your name, date of birth, or application ID.

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