You can reschedule or cancel your Casper test by following the instructions below.
Rescheduling your Casper Test
Rescheduling your Casper Test
You can reschedule your Casper test to a different date or time, even if your original test date has already passed, as long as other test dates are still available for your test type and the programs on your distribution list.
To see available dates, check the Dates and Fees page.
If there are no test dates left in the current admissions cycle, it means the final Casper testing window has closed for one or more programs on your distribution list. In this case, you’ll need to remove those programs before rescheduling. See our Remove/Swap Distribution Programs article for help.
Rescheduling Fees:
Free: If rescheduled 31 days or more before your original test date.
$20 CAD fee: If rescheduled within 30 days of your test date or after it.
Fee waivers may apply if you have verified technical or medical issues or are approved for a fee assistance program honoured by Acuity Insights.
If You Have Approved Accommodations:
You’ll need assistance from the Acuity Insights Team to make changes to your test date.
Once you’ve chosen a new date, contact us through the chat bubble or email support@acuityinsights.app at least one week before the new test date, including:
Your current test details
Your requested new date and time
This helps ensure your accommodations carry over properly.
📌 Steps to Reschedule:
Go to the Reservations page in your Acuity Insights account
Click Reschedule or cancel test
Select Reschedule test
Choose your new test date and complete the rescheduling
Cancel you Casper test:
Cancel you Casper test:
You may cancel your Casper reservation as long as you haven’t started the test.
⚠️ Important: Cancellations are definitive and non-refundable, as per our Terms of Use.
📌 Steps to Cancel:
Go to the Reservations page in your Acuity Insights account
Click Reschedule or cancel test
Select Cancel test
Confirm your cancellation
You’ll see all changes in your Reservation History for the test.
Quick FAQ: Reschedule or Cancel Your Casper Test
Quick FAQ: Reschedule or Cancel Your Casper Test
Q: Can I reschedule my Casper test after the test date?
Yes, as long as additional test dates are available for your program and test type.
Q: Do I have to pay to reschedule my test?
It’s free if done 31+ days in advance. A $20 CAD fee applies within 30 days or after the original date.
Q: Can I get a refund if I cancel my test?
No, all cancellations are final and non-refundable.