Here are the main reasons applicants may face errors when reserving or rescheduling your Casper test:
Your selected programs don’t share a test date
You already have a reservation (completed or missed)
No available test dates in this admissions cycle or the final date has passed
Required program ID(s) aren’t available yet
Below are solutions for each issue. If you still have problems, reach out to the Acuity Insights Support Team using the chat bubble at the bottom right of our site or email support@acuityinsights.app.
Selected Programs Don’t Share a Test Date
To reserve multiple programs in one Casper test, ensure they:
Use the same Casper test type
Have at least one matching test date
Use the Dates and Fees page or Step 4 in the reservation page on your account to check common dates.
Example:
For Medicine in the 2024–2025 cycle applying to Alberta, Manitoba and Ottawa: only Oct 6, 13 or 20 matched all three.
Choose one of these to include all programs.
If there’s no shared date, reserve a date common to the programs with the earliest test dates. After your test, add any remaining programs before their distribution deadline.
Example:
Applying to Alberta, Dalhousie and Ottawa: reserve July 7, Aug 11 or 30 with Alberta and Dalhousie first.
Then, after Ottawa’s first test on Oct 6, add Ottawa before the listed deadline. Added programs receive results within one business day.
You Already Have a Reservation (Completed or Missed)
If you already reserved or took (or missed) a Casper of a given type in this cycle, you cannot reserve another of the same type.
Completed test? Instead of booking again, just add new programs to your distribution list, before their distribution deadlines.
Missed test? Reschedule the existing reservation.
⚠️ If it was the final opportunity for a program, contact Acuity Support to remove it before rescheduling. Confirm on the Dates and Fees page that it was indeed a final testing opportunity.
No Test Dates Yet or Final Date Passed
Some programs release dates later in the admission cycle:
No dates yet? Wait and check regularly the Dates and Fees page.
Final date passed? You can’t reserve for that program this cycle, check Dates and Fees for confirmation.
Program ID Numbers Aren’t Yet Available
Certain programs require an ID number when you reserve a Casper test or add them:
These IDs usually come from the program or application portal after you’ve applied.
Check the Dates and Fees page for ID requirements.
If you can’t find the ID, contact the program directly.
⚠️ Entering the wrong ID may cause your results to not link to your admission application.
Quick FAQ: Common Casper Test Reservation (and Rescheduling) Issues
Quick FAQ: Common Casper Test Reservation (and Rescheduling) Issues
Q1: Can I reserve the same Casper exam category twice in one cycle?
No. You can only reserve each category once per admission cycle. Instead, add programs to an existing reservation.
Q2. Why do I need an ID?
It links your Casper results to your application. These are usually provided after you apply.
Q3. I don’t see any dates for my program. What now?
Check Dates and Fees regularly, dates may be posted later or may no longer be available if you've missed the final testing opportunity.