If you can’t upload or submit your video response, try refreshing the page. Make sure you are using the latest version of Google Chrome or Firefox. If the problem continues, switch to the other browser and try again.
Before your test date, review the General Tech Tips to make sure your computer, internet connection, and browser meet all requirements for a smooth testing experience. You should also sign in to your Acuity Insights account and read the Technical Troubleshooting Tips in the Knowledge Base section of your homepage. These resources can help you identify and resolve potential technical issues before your test begins.