If you can’t upload or submit your video response, try refreshing the page. Make sure you are using the latest version of Google Chrome or Firefox. If the problem continues, switch to the other browser and try again.
Before your test date, review the General Tech Tips to make sure your computer, internet connection, and browser meet all requirements for a smooth testing experience. You should also sign in to your Acuity Insights account and read the Technical Troubleshooting Tips in the Knowledge Base section of your homepage. These resources can help you identify and resolve potential technical issues before your test begins.
Steps to fix video issues (try in this order)
Refresh your browser
Update your browser or switch to Chrome/Firefox
Restart your computer
Use Incognito/Private Browsing mode
Test your internet speed (You need a high speed internet connection with a bitrate of at least 1.5 Mbps)
Clear your browser's cache to address potential compatibility errors.