Which browsers and devices are recommended for Casper test, and how can I troubleshoot issues?

To ensure the best experience when using Acuity Insights, please follow these guidelines for browsers, devices, and troubleshooting.

Browser requirements

Use a desktop or laptop (not smartphones or tablets).
Use the latest version of Chrome or Firefox.
Unsupported browsers (Safari, Microsoft Edge, etc.) may not work properly with assessments or tools like the System Requirements Check and test reservation.

If one browser doesn’t work (e.g., Chrome), try the other (e.g., Firefox).
Disable browser extensions or VPNs as they may block some website features.
If you're on a school or work network, network restrictions may interfere with parts of the site. Try switching to a different network.
Check your internet speed (You need a high speed internet connection with a bitrate of at least 1.5 Mbps)
Use Incognito/Private Mode to avoid issues caused by stored cache or cookies:
- Chrome: Ctrl + Shift + N (Windows) or ⌘ + Shift + N (Mac)
- Firefox: Ctrl + Shift + P (Windows) or ⌘ + Shift + P (Mac)

For payment issues, try clearing cookies, using Incognito/Private Mode, or switching browsers.
Make sure your browser is updated to the latest version.

Mobile devices such as smartphones or tablets (like iPads) are not supported.
2-in-1/hybrid laptops (like Microsoft Surface) may work, but users often experience webcam issues during Casper test.
- If your device has both a front and rear camera, use Firefox for Casper.
- More info available here.