If you experience technical issues during the typed section of the test, simply refresh the browser page by clicking the refresh icon. If refreshing your browser does not resolve the issue, we recommend switching to your back-up browser (Chrome or Firefox). Download the latest version of either browser. Contact applicant support and follow any instructions on the page if you experience technical issues during the video response section of the test.

Please note that all other browsers (e.g., Safari, Explorer, Edge, etc.), as well as Smartphones and Tablets, do not support the Casper test.

If the issue persists please reach out to the Acuity Insights Support Team via the live chat (the button at the bottom right of your test screen). We suggest reaching out to the support team during a video/word-based scenario of your test, rather than during an answer section.

Avoid refreshing the page during an answer section to avoid disconnection. Do not refresh the page for the video response section (first section of the test) while recording or uploading the video responses, unless indicated by our applicant support team. Typed responses are automatically saved every second as long as your internet connection is stable.

While we aim to maximize your chance of finishing your test when scheduled, some things are outside of our control. Computer malfunctions, slow/intermittent internet connections, and undetected viruses/malware on your computer/browser may affect your test experience. In all cases, our applicant support team will do their best to help you.