Having Video Issues During Your Casper Test or Practice Test?

If you're experiencing video problems during your Casper test or Practice Test, the cause is most likely one of the following:

Supported Browsers

Only two browsers support the AcuityInsights.app website:

❌ Other browsers such as Safari, Edge, or Internet Explorer are not supported.

Smartphones and tablets are also not supported.

Refresh your browser
Update your browser or switch to Chrome/Firefox
Restart your computer
Use Incognito/Private Browsing mode
Test your internet speed (You need a high speed internet connection with a bitrate of at least 1.5 Mbps)

Some Mac users have reported issues using Chrome. If this happens, please switch to the latest version of Firefox for better compatibility.

Visit our Webcam Troubleshooting article for detailed support.

1. Why is my video lagging or not working during Casper?

It's likely due to an unsupported browser or a slow internet connection.

2. What browser should I use for Acuity Insights tests?

Only Chrome and Firefox are supported.

3. I’m on a Mac and using Chrome—should I switch?

Yes, if you experience issues. Firefox works more reliably on some Macs.

4. How fast should my internet be?

You need at least 1.5 Mbps bitrate for smooth performance.

5. Still having trouble?

Contact the Acuity Insights Team through the chat bubble in your account or on our website.