Having video issues during your Casper test or practice test?

If you're experiencing video problems during your Casper test or Practice Test, the cause is most likely one of the following:

An outdated or unsupported browser
A slow or unstable internet connection
Unsupported browsers can cause errors not only during the test but also during registration.

Supported browsers

Only two browsers support the AcuityInsights.app website:

❌ Other browsers such as Safari, Edge, or Internet Explorer are not supported.

Smartphones and tablets are also not supported; desktop or laptop computers are required to access the Acuity Insights platform effectively.

Refresh your browser
Update your browser or switch to Chrome/Firefox
Restart your computer
Use Incognito/Private Browsing mode
Test your internet speed (You need a high speed internet connection with a bitrate of at least 1.5 Mbps)
Clear your browser's cache to address potential compatibility errors.

Some Mac users have reported issues using Chrome. If this happens, please switch to the latest version of Firefox for better compatibility.

Visit our Webcam Troubleshooting article for detailed support.

Q1. Why is my video lagging or not working during Casper?

It's likely due to an unsupported browser or a slow internet connection.

Q2. I’m on a Mac and using Chrome, should I switch?

Yes, if you experience issues. Firefox works more reliably on some Macs.