At Ádivin we make communications informing you of all the processes your order goes through so that you are always aware of the updates of your order.

If you have not received emails from Ádivin when you have placed an order with us, here are the most common reasons why this might be happening and how to fix it:

We recommend that you check the email address you have entered in your account to send notifications. Check that your email is spelled correctly to avoid typos.

To check it, please access the Distributor Portal as usual:

You may be receiving emails from us in your junk or spam folder. If you find our emails here, you should mark them as safe.

It may be that your email server has a security policy setting that blocks "unknown" or suspicious senders, and may affect our mail.

You should check with your email service provider for instructions on how to check if the domain is locked.

If you use Outlook, you may find this information helpful.

If you use Gmail, this information may help guide you.

To make sure that Ádivin mails reach your inbox, you have to add our domains to the whitelist in your email server settings.

To verify that the changes have been made correctly, you can send us a test email, which we will receive and reply to so that we can check that the communication is effective.