When the completed design cannot be uploaded, the most common causes are:
This format is not allowed. We accept files in PDF, AI, PSD, EPS, JPG, JPEG format. Files in PNG format are not accepted.
The file is too heavy. This can be solved by lowering the resolution, lowering the DPI, rasterising the images, etc.
The design has already been printed and is in progress. You have uploaded a valid file and it has already been printed, stitched and packaged or sent. Once the file is accepted as valid, the file upload system is locked and it is not possible to upload a new file.