At KINNECT, we pride ourselves on our unwavering dedication to the success of our relationships with Affiliate Partners. Our Affiliate Relationships team are here to guide you every step of the way, ensuring that your experience with us is seamless and positive.
Please see below some helpful troubleshooting suggestions and key contacts who can assist.
Trouble Logging into the Carelever Portal?
If you have misplaced or forgotten your clinic’s Carelever Affiliate Portal username or password, please call our friendly KINNECT Affiliate Relationship Team on 02 9099 1053 or email them at affiliaterelationship@kinnect.com.au and they can assist.
For further support on using the Carelever Affiliate Portal, please check out our other helpful resources.
Unable to Submit Carelever Forms?
If you are experiencing issues with submitting your Carelever Form, please follow the below troubleshooting suggestions:
Is your Internet Connection Secure? In the corner of the form there will be an Internet Connection icon, confirming you are connected to a secure internet connection, if this is any other colour than green, it means you Internet Connection is not secure, therefore the Carelever Form data and submission unable to proceed.
Do you have incomplete Components? It is important to ensure that all listed components on the Carelever form are completed, and this is identified by achieving a green tick once all required questions or fields have been completed. You will be unable to submit Carelever forms without successfully receiving a green tick on each listed component.
If you are still experiencing issues and in need of some further IT support, please contact our friendly Affiliate Relationships team on 02 9099 1053.