Joining the KINNECT Affiliate Network is a significant step towards delivering top-notch occupational health, injury prevention, and workplace rehabilitation services. To finalise your inclusion in our network, it's essential to meet all compliance requirements. This article outlines the necessary compliance documents and the importance of understanding KINNECT's Key Performance Indicators (KPIs).
Required Compliance Documents
1. Valid Insurance Documents
2. Valid Calibration Certificates (where applicable)
3. Understanding KINNECT KPIs
Why Are Insurance Documents and Calibration Certificates Needed?
Australian employers rely on KINNECT to maintain a safe, healthy, and productive workplace. To uphold this trust and deliver consistent health certainty to our clients, we require our affiliate partners to provide evidence of adequate insurance and properly calibrated equipment. These documents confirm that your company is equipped and insured to perform the agreed services.
Maintaining Insurance and Calibration Compliance
It is crucial to keep all insurance and calibration documents up to date. KINNECT will notify you when these documents approach their expiry and will request updated versions. Failure to provide valid insurance and calibration documents may result in the suspension of referrals until the necessary updates are received.
Understanding Service KPIs
The Service KPIs set by KINNECT are designed to ensure a seamless and positive experience for clients, KINNECT, and the Affiliate Clinic. While we understand that unforeseen circumstances can impact your ability to meet these KPIs, it is important to communicate with our Affiliate Relationships team should any issues arise.
Key Performance Indicators (KPIs):
Category | KPI |
Booking Availability | Available assessment time within 3 days of booking request |
Error Rates | 95% of results completed without error |
Paperwork Completion | 100% of assessments completed using Carelever Forms (where available) |
Results Turnaround | Within 2 hours after the completion of the assessment |
Adherence to Standards | 100% of assessments completed in adherence with applicable legislation and standards |