As an affiliate partner clinic providing services on behalf of KINNECT, it is essential to uphold the highest standards of service. Our mutual goal is to deliver exceptional pre-employment medical and health surveillance services that reflect positively on both our organisations. Below, we outline the key service standards and expectations that we have of you as our valued supplier.

When you provide services under the KINNECT banner, you are representing our brand. It is crucial that all interactions with candidates reflect the professionalism and quality associated with KINNECT.

Candidates' experiences during their assessments are relayed back to KINNECT and our customers. Therefore, it is imperative that every candidate receives a seamless and professional experience, ensuring their satisfaction and trust in our services.

Your clinic should maintain a high level of professionalism in all aspects, from the initial appointment scheduling to the final reporting. The best candidate experience is achieved through thorough, respectful, and efficient service.

As part of our commitment to continuous improvement, KINNECT may request that you participate in an audit conducted by our Clinical Governance Department. These audits are designed to identify areas for improvement and assist you in enhancing the quality of your clinical assessments and reporting.

The primary aim of our audits is to help improve the standards of service delivery. The process is collaborative and supportive, focusing on how we can work together to achieve the best outcomes for candidates and clients alike.

KINNECT values feedback from our affiliate partner clinics. We believe that continuous improvement is achieved through open and constructive dialogue. Your insights and suggestions are crucial for our mutual development.

We will also provide you with feedback and identify improvement opportunities throughout our partnership. Our goal is to support your organisation in learning, developing, and continuously improving the services you offer.

Occasionally, candidates may have complaints about their assessment experience. KINNECT handles all complaints professionally and in accordance with our complaint management procedure.

In the event of a complaint, we will contact you to discuss the issue and seek your input. Together, we will identify any necessary resolutions and manage the communication between all parties involved. This collaborative approach ensures that any issues are addressed effectively and promptly.

By adhering to these service standards, participating in audit processes, welcoming feedback, and handling complaints professionally, our affiliate partner clinics play a vital role in maintaining the high standards KINNECT is known for. We appreciate your commitment to excellence and look forward to a productive partnership that benefits both our organisations and the individuals we serve.