Vault storage refers to third-party, high-security vault storage run by our partners:
Reserve Vault in Brisbane
The Melbourne Vault in Melbourne
They are separate business entities to us. You deal directly with them for locker/safe rental and ongoing fees.
Why choose vault storage
Vault storage is suited to customers who:
Want bullion stored in professional, purpose-built facilities (often underground, monitored, and access-controlled).
Want access to independent audit services.
Need larger locker/safe sizes, especially for silver or larger holdings.
Prefer to separate storage arrangements from their dealer.
How it works with Ainslie
Ainslie and the vaults work together so you can:
Deliver purchases direct to the vault
When placing an order with Ainslie, you can choose pickup at the vault (where available).
After you pay within our payment terms, we deliver your purchase to the nominated vault.
You are notified once the vault has your bullion ready for you.
You book an appointment with the vault
You then visit the vault, complete their ID/access procedures, and pack the bullion into your private safe/locker.
Sell directly from the vault
To sell, you book an appointment at the vault, unlock your safe, and hand your bullion to vault staff.
The vault verifies the metal and confirms to Ainslie.
Once confirmed, we lock your sell price and process your sale under our standard sellback process.
Steps
Place an order using your preferred channel.
Select the option to pick up at the vault.
Make payment within our payment terms.
We deliver to the vault once payment is received.
We notify you when your order is ready to be accessed at the vault.
Schedule an appointment to visit the vault. (Do not go before this.)
Visit the vault.
Present ID and your order details, the vault staff will release your bullion.
Pack your bullion into your allocated safe/locker.
To sell, visit the vault, unlock your safe, and hand bullion to vault staff for verification, prices are locked and we follow our standard sellback process.
Important notes
If you wish to, you may need to purchase extra insurance if exceeding certain threshold (check with vault)
Self-packing required: you must pack items away into your safe at the vault.
Selling requires a visit to unlock your safe (remote release not available).
Vaults have their own fees, access rules and ID requirements (check with vault)