What you’ll need
Our PayID or BSB & Account details (shown on your invoice).
A daily transfer limit high enough to cover the full invoice.
Your invoice number for the payment reference.
Steps
Open your banking app or online banking and choose PayID or Pay Anyone (BSB & Account).
Enter the amount exactly as shown on your invoice.
Use your invoice number as the payment reference.
Submit the payment within 24 hours of the invoice being sent (see Payment terms).
Save or screenshot your bank receipt/confirmation.
Email us the payment confirmation so we can match it to your invoice.
Limits & first-time transfers
You may need to raise your daily transfer limit (and approve the new payee) before placing an order.
Banks often hold the first payment to a new payee for fraud checks. This is normal.
Submit payment within 24 hours and keep the confirmation to show you met our terms.
Returning payees usually clear faster, sometimes instantly, but this depends on your bank.
Returning customers
If you’ve paid us before, transfers often clear instantly. However, we apply payments to invoices and send payment confirmation emails the next business morning.
Payments made Monday–Thursday:
Applied the next morning, with confirmation emails sent shortly after.Payments made Friday–Sunday:
Applied on the following Monday, with confirmation emails sent shortly after.
Partial payments
We do not accept partial payments unless we explicitly approve them in advance.
If your bank imposes a daily limit, you should temporarily increase it before placing an order, by contacting your bank.
If you cannot increase your limit, contact us before ordering to discuss options.
Important notes
Incorrect or missing payment references (e.g. no invoice number) can delay allocation to your order. If this happens, email us so our Accounts team can locate and apply your payment promptly.
If anything looks incorrect in your banking app (such as a payee name mismatch), stop and contact us before proceeding.
Once funds are received and allocated, we will send a payment confirmation email. Please wait for this email before coming in to collect your order.
If you plan to collect on the same day after making payment and are unsure whether it has cleared, please contact us first to confirm that funds have been received before visiting.