There are a few ways the Airbnb team can reach you, and they don't all land in the same place. Here's where each one shows up.
Your inbox
The Messages tab in your Hub is your inbox — program announcements, campaign kickoffs, new opportunities.
Unread messages are marked with a dot, so you can see what's new at a glance
Open any message to read it in full, and scroll to the bottom for Load more to go further back
Read something but want to deal with it later? You can mark it unread again
Replying, and starting a conversation
Type in the Write a reply… box at the bottom of any message and tap Send reply. Your whole conversation stays together in one thread, so there's no hunting back through email.
You don't have to wait to be messaged first. You can start a new conversation with the program from your Messages tab, so there's somewhere to go even if your inbox is empty.
Where to go if you need help
Message the Airbnb team from the Messages tab. That's the route for everything you need a person for — your bookings, your commission, your payouts, your content, your storefront, a post that hasn't appeared, your connected accounts. If Creator Coach couldn't answer your question, this is where to take it.
That includes your account details: changing your Instagram username, or adding a TikTok account you haven't linked yet. Neither can be done from your Hub — message the Airbnb team and they'll sort it. For a username change, include your old one and your new one.
What comes by email
Your login code — every time you sign in
Payouts — a link from rewards@reward.tremendous.com to claim your money and choose how you'd like it
Updates from LoudCrowd — when a booking is credited to you (the email says "You got a sale!"), when your content is approved or needs changes, when your tier changes, when a campaign you're in starts or ends, or when you earn a reward. These come from Loudcrowd Creators (hello@loudcrowd.com) and also appear in your Hub
The part worth remembering: a message sent only to your Hub inbox won't email you. If you're waiting to hear about something, open your Messages tab rather than watching your inbox.
Announcements on your Dashboard
Some things appear straight on your Dashboard when you log in. These are usually time-sensitive — a launch, a deadline, a limited opportunity — so they're worth a look before you move to another tab.
Your Programs tab
The Programs tab brings your partnerships together. If you work with more than one brand, use the brand selector at the top of your Dashboard and Earnings tabs to switch between them — each view shows one partnership at a time.
Under Discover Programs you can browse programs you're not in yet and apply to any that fit your audience. Some brands review applications by hand, others approve automatically.
Can't find a partnership you expected? The usual cause is a different email address — brands invite you on whatever address they have on file. Use Try another email at the bottom of the Programs tab to check your other addresses.
Don't miss anything
Check your Messages tab when you log in, not just your email
Add rewards@reward.tremendous.com and hello@loudcrowd.com to your contacts so payout links and LoudCrowd updates don't land in spam