The Credit Card History screen in Akada Online allows you to view any credit card transaction that took place in your database. Using the tools at the top of the screen, you can expand or narrow your search by date range and transaction status.
To View your Credit Card History:
Click on the Charges & Payment tab at the top of the Akada Online screen.
Click on Credit Card History on the right.
Use the Start and End Dates to expand or narrow the range of transactions.
You may also use the Merchant ID and Transaction Status drop-downs to apply additional filters.
View By: This drop-down menu allows you to choose between viewing credit card payments by date range or by individual batch number.
Merchant ID: The option allows you to narrow your search to payments made when the card was present, card was not present, or both.
Transaction Status: Use this option to filter your results by the transaction status.
Declined payments might also occur due to transaction timeouts between Akada and the credit card processor. During such timeouts, Akada does not receive a confirmation of the transaction and marks it as declined by default, even if the charge was successful. Users should verify such payments with the payer's bank and cross-check with the credit card processor to confirm the transaction status and update the system accordingly.
Captured - Payment has been finalized.
Authorized - Payment is pending and has not been finalized.*
Deleted - Payment was voided from the customer's account but not refunded.
Declined - This option displays any credit card attempts that were declined, along with the reason for the decline.
Saved Credit Card - This option displays any credit cards saved during the entered date range.
Timeout Decline - Payments marked as declined in Akada due to delays in receiving confirmation from the credit card processor, despite being successfully charged by the payer's bank. Verification and manual reconciliation may be required.
*If a payment or group of payments is in an authorized status, then the payment is pending and will disappear from your customer's bank account after the hold period has expired. You will not collect this money until the payment has been finalized. To finalize the payment, click the link listed to the right of the payment. If it is a group of payments, you can finalize the entire group from the "Post Credit Card Payments" screen. The link will be located in the posting history.