Cancel at least 24 hours before your current period ends to avoid renewal.
Check your Subscription card in the app (Profile → Subscription) to see where you subscribed.
Cancel using the same platform you subscribed with: Alive website, iPhone (iOS), or Google Play (Android).
Please note that your Alive subscription will renew automatically unless you cancel it at least 24 hours before the current period ends.
To cancel your subscription at any time, use the same platform you used to start it. The steps for canceling may differ depending on whether you used the Alive website, iPhone, or Android to buy and renew the subscription.
To find your Subscription Platform visit the Profile page in the app, scroll down, and click on Subscription. Your Subscription card will look similar to the screenshot below and your platform will be shown at the bottom of the card.
Tap Manage Subscription below your Subscription card and you should be redirected to your platform’s subscription management page where you can cancel the subscription.
Or find your Subscription Platform below and follow the cancellation instructions.
Alive Website
Log in to your Alive account using the same credentials you use to access the app. You should be redirected to your account page
Scroll down to the My Subscription section and select Manage
Note: Please make sure to log in with the same credentials linked to your active website subscription.
IOS (iPhone)
Go to the iPhone Settings
Select your name at the top to view your Apple Account
Click on Subscriptions and find Alive
Select to Cancel Subscription
Note: If you do not see an Alive subscription inside your IOS subscriptions, check to see if your subscription was started on the Alive website by following the Alive Website Instructions above.
Google Play (Android)
Go to the Google Play Store app
Select your profile icon in the top right to view your Google Play Account
Click on Payments & subscriptions
Click on Subscriptions and find Alive
Select to Cancel Subscription
Your Alive Premium subscription will continue until your next billing date, then your account will switch to free. According to Alive’s Terms & Conditions, an Alive subscription is typically non-refundable.