Alive does not offer refunds for unused subscription periods, accidental purchases, or merchandise purchases. As outlined in our Terms and Conditions, all sales are final.
To avoid your next subscription charge, cancel at least 24 hours before your next billing date.
Refund requests must be submitted through the platform where you purchased your subscription:
Apple App Store: Request a refund directly from Apple.
Google Play: Request a refund directly from Google Play.
Alive website: Contact Alive Support. We can review your request; however, as outlined in our Terms and Conditions, we generally do not offer refunds.
Request a refund from Apple
Visit reportaproblem.apple.com.
Sign in with your Apple Account.
Select I’d like to, then choose Request a refund.
Choose a reason and select the purchase.
Submit your request.
Request a refund from Google Play
Visit play.google.com.
Select your profile picture.
Select Payments & subscriptions, then Budget & order history.
Find the subscription payment and select Report a problem.
Choose the option that best describes your situation and submit your request.
*If you can’t find the Google Play subscription payment, it may have been purchased using a different Google Account.