You can have a subscription through both Apple/Android and directly through Alive’s website. If you have an active subscription in both places, you can be double charged. Please follow these instructions to cancel one of the subscriptions:
iTunes (iPhone) iTunes (iPhone)
Go to the Profile page in your Alive app
Scroll down and select Subscription. This screen shows your active subscription provider and other billing details.
Tap Manage Subscription and you should be redirected to the subscription management page in the iTunes app where you can cancel the subscription. Once you have canceled your subscription, you will see no renewal option is selected, and your subscription will not renew. Note: If you do not see an Alive subscription in iTunes, check to see if your subscription was started on the Alive website by following the Alive Website Instructions below.
Google Play (Android) Google Play (Android)
Go to the Profile page in your Alive app
Scroll down and select Subscription. This screen shows your active subscription provider and other billing details.
Tap Manage Subscription and you should be redirected to the subscription management page in the Google Play app where you can cancel the subscription
Alive Website Alive Website
Log in to your Alive account using the same credentials you use to access the app. You should be redirected to your account page
Scroll down to the My Subscription section and select Manage
You will still have access to Alive and avoid dual charges in the future. Please reach out to our team with the invoices of the dual charges to receive a refund for the extra charge.