Duplicate subscriptions
If you signed up more than once, you can be charged twice. Duplicate subscriptions usually happen when you:
Subscribe through an app store and also through the Alive website, or
Create two accounts and subscribe on each account
To stop the duplicate charges, locate and cancel the second subscription.
Locate the second subscription: Check the charges on your bank statement to identify the platform:
“Alive Web” → Alive website subscription
“Apple” → Apple App Store subscription
“Google Play” → Google Play Store subscription
If you see two Alive website charges, you likely subscribed on two different Alive accounts. Check any other email addresses you may have used, then follow the Alive Website steps below to cancel one of them.
If you see one app store charge (Apple or Google Play) and one Alive website charge, follow the steps below for the relevant platform and cancel one of the subscriptions.
IOS (iPhone)
Go to the iPhone Settings
Select your name at the top to view your Apple Account
Click on Subscriptions and find Alive
Select to Cancel Subscription
Note: If you do not see an Alive subscription inside your IOS subscriptions, check to see if your subscription was started on the Alive website by following the Alive Website Instructions below.
Google Play (Android)
Go to the Google Play Store app
Select your profile icon in the top right to view your Google Play Account
Click on Payments & subscriptions
Click on Subscriptions and find Alive
Select to Cancel Subscription
Alive Website
Log in to your Alive account using the same credentials you use to access the app. You should be redirected to your account page
Scroll down to the My Subscription section and select Manage
Once you have found and canceled the second subscription, you will still have access to Alive and avoid dual charges in the future. Please reach out to our team with receipts of the dual charges to receive a refund for the extra charge.