If you can’t find your subscription to cancel it, first check where you originally subscribed. Alive subscriptions are managed through the Alive website, Apple App Store, or Google Play Store, and you’ll need to cancel through the same platform you used to sign up.
Find your subscription platform
Open the app, go to Profile, scroll down, and tap Subscription. Your Subscription card will show which platform manages your subscription.
If you’re not logged in to your account with the active subscription in the app, check your bank statement to identify the subscription platform. The charge description will indicate the platform:
“Alive Web” → Alive website subscription
“Apple” → Apple App Store subscription
“Google Play” → Google Play Store subscription
If the charge is from Apple or Google Play, visit your app store subscriptions to cancel.
If the charge is from the Alive website, log in to your account on our website to cancel.
If you’re having trouble accessing your account on our website, request a password reset email using the Forgot Password? button on the login page. Be sure to check all email folders, including Spam and Promotions, as the email may be filtered there.
If you’ve logged in to the website but still can’t find your active subscription, you may have created more than one account. Try logging in with any other email addresses you may have used, or with your phone number if you’ve used it to log in before.
Note: If you request a text login code but don’t receive it, you may not have added your phone number to your account.
If you’ve tried the steps above and still can’t locate your account, please contact our Support team for further assistance: go to Help & Support on the Profile page in the app to submit a Support Ticket, or email us at support@aliveapp.co.