Your login code is 6 characters long, expires after 10 minutes, and can only be used once. Requesting a new code cancels every code sent before it.
That last rule explains most reports of a code not working. If you tapped send twice and then typed the code from the first email, it will be rejected even though it looks correct. Always use the newest email. 📧
1️⃣ You are entering an older code
Every new code cancels the ones before it. Scroll to the most recent email from All Gravy and use that code.
✅ What to do:
Check the timestamp on the email. If the newest code is more than 10 minutes old, request a fresh one and use it straight away.
2️⃣ The email is in your spam or junk folder
Codes sometimes land in spam, especially the first time you sign in.
✅ What to do:
Check your spam and junk folders. If the email is there, mark it as "Not spam" so future codes reach your inbox.
3️⃣ Your employer has the wrong email address
Codes go to the address your employer registered for you. If that address is wrong or out of date, the code goes somewhere you cannot read it.
✅ What to do:
Ask your manager to check the email address on your profile in All Gravy and correct it. Once it is right, request a new code.
4️⃣ Your inbox is full
A full mailbox rejects incoming email, including your code.
✅ What to do:
Delete some emails to free up space, then request the code again.
5️⃣ You received a "no invitation" email instead of a code
If the email address you typed has not been invited to All Gravy, we send an email telling you so, rather than a code. It is easy to read that as "no code arrived".
✅ What to do:
Open the email and read it. If it says you have no invitation, check you typed the right address, then ask your manager to invite you.
6️⃣ Your email address has been blocked
If earlier emails to your address bounced, or were marked as spam, the address can be suppressed and stops receiving anything from us.
✅ What to do:
Contact us on chat. We can check whether your address is suppressed and clear it.
Still not receiving your code?
Tell us the email address you are trying, and roughly when you last requested a code. That is enough for us to find the problem. 🙏
💬 Contact us via chat for help.