Download Drop-ins & Multipasses in the Apps tab!

Configure drop-in activities to allow clients to participate on a specific day. Session activities may also be available for drop-in to offer more possibilities to your clients.

How it Works

1. Configure a Drop-in

2. Register to a Drop-In

3. Cancel a Drop-in 

1. Configure a Drop-in

You must enable Drop-ins in the activity's options to offer drop-in classes to clients.

In the Activities > Edit subtab:

  • Create an activity as usual.

  • Under the Schedule & Resources section, add your schedule and Save.

  • Click on Drop-ins and enable purchasing the activity as a drop-in.

  • Price: Specify the cost of registering to a single class. A Multipass can also be used to enroll. Restricting enrollment to Multipass Only means only clients using an eligible Multipass can reserve a drop-in spot.

  • Spots available: How many people can register to the drop-in? Keep in mind you can't have a Wait List for drop-in activities.

  • Registration start/end (optional): How soon or how late can a client register to a class before it takes place?

  • Unregistration end: Allow clients that used a Multipass to cancel a drop-in activity. If so, choose how late can they cancel a class before it takes place.

  • Click Save when finished.

👉 If you're using drop-ins to manually schedule your private lessons, why not automate the process with our Private Lessons feature?

2. Register to a Drop-in

Here's what to expect when registering to a drop-in:

  • In the store, choose the program and the activity you want to register.

  • Select the Drop-in button to register for specific classes taking place within the activity's schedule.

  • A calendar view of the drop-in classes appears. Available classes are in blue.

  • Click on the date you want and choose participant(s) to register by clicking on the + next to their name.

  • Continue shopping to select additional dates or proceed to checkout.

👉 If a drop-in is purchased with a Multipass, it deducts one use from the pass.

3. Cancel a Drop-in

Only administrators can cancel a drop-in registration, with the exception of a drop-in that allows clients with a Multipass to cancel. Canceling a drop-in is similar to canceling any purchase via the Client Billing subtab in the client's account.

Click here to learn more about canceling a client's purchase.

Click here to learn more about canceling a purchase made with a Multipass.

🔴 How clients cancel a drop-in reserved with a Multipass

If the client registered to a drop-in using a Multipass and the drop-in is configured to allow clients with a Multipass to cancel, participants may cancel the class by returning to the store.

In their personal account:

  • Click the Purchases tab and select the applicable organization.

  • Under the participant's name, scroll to the Drop-ins section and click on the name of the drop-in class to cancel.

  • This redirects to the activity's drop-in page in the store.

  • Select the activity you want to cancel and click Unregister.

You might also be interested in:

Creating an Activity

Creating your Activity Schedule and Managing Conflicts


Private Lessons

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