Drop-ins let clients choose their preferred registration day. Session activities may also be paired with drop-ins to offer more possibilities to your clients.
In this article, we'll look at how to:
1. Configure a Drop-in
Make sure the Drop-ins & MultiPasses app has been enabled in the Apps tab.
In the Activities > Edit subtab:
Price: Specify the cost of registering for a single occurrence. A Multipass can also be used to enroll. Restricting enrollment to Multipass Only means only clients using an eligible Multipass can reserve a drop-in spot.
Spots available: How many people can register to the drop-in? Keep in mind these spots are offered in addition to the spots available by Session.
Registration start/end (optional): How soon or how late can a client register to a class before it takes place?
Unregistration end: Allow clients that used a Multipass to cancel a drop-in activity registration. If so, choose how late they can cancel before it takes place.
Click Save when finished.
👉 Do you use drop-ins to schedule your private lessons? Why not automate the process with our Private Lessons feature?
2. How to Register to a Drop-in
Here's what to expect when registering to a drop-in:
In the store, choose the program and the desired activity.
Select the Drop-in button to register for specific classes taking place within the activity's schedule.
A calendar view of the drop-in options appears, with available classes in blue.
Click on a date and choose which participant(s) to register by clicking the + next to their name(s).
Continue shopping to select additional dates or proceed to checkout.
👉 If a drop-in is purchased with a Multipass, it deducts one use from the pass.
3. Cancel a Drop-in
Only admis can cancel a drop-in registration, except when a drop-in allows clients with a Multipass to cancel. Canceling a drop-in is similar to canceling any purchase via the Client Billing subtab in the client's account.
To learn more about canceling a client's purchase, click here.
To learn more about canceling a purchase made with a Multipass, click here.
🔴 How clients cancel a drop-in reserved with a Multipass
If a client registered to a drop-in using a Multipass that is configured to allow a purchase by Multipass to cancel, they may cancel their registration by returning to the store.
In their personal account:
Select the Purchases tab and the applicable organization.
Under the participant's name, scroll to the Drop-ins section and click on the name of the drop-in class to cancel.
This redirects to the activity's drop-in page in the store.
Scroll to the drop-in calendar and select the activity date that needs to be cancelled.
Click Unregister next to participant’s name.