This article covers the most common errors in Anara and how to resolve them. If you don't find your issue here, see How to get support.
Upload failures
File won't upload or gets stuck
Check that your file format is supported. Anara accepts PDF, DOCX, PPTX, XLSX, EPUB, MD, TXT, and common image, audio, and video formats.
If the upload shows no progress for several minutes, refresh the page and try again.
Large files (100MB+) may take longer. Give it a few minutes before retrying.
Try a different browser or disable browser extensions that might be interfering.
File uploaded but shows no content
Files take a few minutes to process after uploading. Check back shortly.
If a file shows "Content unavailable" after processing, see Files aren't processing correctly.
AI response errors
Error message in chat
Click the regenerate button to try again.
Try switching to a different AI model using the model selector in the chat input area.
If errors persist, it may be a temporary service issue. Try again in a few minutes.
Response cuts off mid-sentence
This happens when the response reaches its length limit. Ask the AI to continue: "Continue from where you left off."
Adjust your default response length in Settings > Preferences > Chat > Response length.
Connector issues
Connector shows as disconnected
Go to Settings > Connectors and reconnect. Third-party authorizations (Google, Microsoft, Notion, etc.) can expire.
Connector not appearing as a source in chat
Confirm the connector shows as connected in Settings > Connectors, then refresh the page.
See the individual connector guides in the Connectors collection for specific troubleshooting steps.
Login and account issues
Can't sign in
Try clearing your browser cookies. This resets your session state. See Managing your account for how to do this from within Anara.
If you use Google or Apple sign-in, make sure you're signing in with the same method you used when you registered.
For persistent login issues, contact support via the Support menu in the bottom left sidebar.
Tip: Still stuck? Use the Support menu in the bottom left sidebar to contact the team directly. Including your account email and a description of what happened will get you a faster response.