When you’re not available to respond to new leads, we recommend using automated messages to reply to homeowners within five minutes of receiving the lead. You can customize them to introduce your business, express interest in the project, and let homeowners know when you’ll follow up if it’s outside of business hours.
Homeowners often submit projects outside typical working hours. If you’d prefer not to receive leads during certain times, you can set business hours to control when we present your business to homeowners. Keep in mind, however, that you won’t receive leads outside of these business hours, which could mean missing new chances to connect with homeowners.
Please note: If you have a subscription contract, pausing leads does not pause your contract. This may result in receiving fewer leads for the month than you otherwise would have.
Pausing leads
In the Angi for Pros app:
Sign in to the Angi for Pros app.
Tap the Account icon in the top right corner.
Scroll to the Leads settings section and tap on the Leads are: section by the briefcase icon.
Scroll to the Additional settings section.
To pause your leads, toggle on the Pause your leads button from gray to blue. You’ll select a timeframe for your pause. You can also toggle from blue back to gray to resume your lead flow.
Pausing leads
In a web browser:
Sign in to your business account.
Hover over the Leads tab and click Manage lead volume.
Click the blue Pause leads button. You’ll select a timeframe for your pause. You can also resume your lead flow manually at any time.
Automated messages
In the Angi for Pros app:
Sign in to the Angi for Pros app.
At the bottom of the screen, tap Messages.
At the top of the screen, tap Automations. On this screen, you can turn on a pre-built template or customize your own message to initiate conversations with new leads.
Don’t have enough time to customize? Get started with one of our pre-built templates. Tap the drop-down to select one that works for you.
If you prefer, choose Write your own to create your own custom template and craft a personalized message for homeowners from your company. Note: Only one custom template can exist at a time. If you want to adjust your custom message then you’ll need to select the Write your own option again to replace your current custom message with a new one.
Once you have selected the template you would like to send automatically when you receive a lead from a consumer, tap Save.
To turn on your automated message, tap the toggle on at the bottom of the screen. When it is on, the toggle will be blue and a small pop-up will appear, confirming your selection.
To turn off your automated message, follow the same steps above and turn the toggle off. When automated messages are off, the toggle will be gray.
Automated messages
In a web browser:
Sign in to your business account.
Click on the Messages tab.
Click on the Automations tab within your inbox.
You can choose between three prewritten templates by clicking on Change your template. If you would like to create a custom automated message template, choose the Write your own option.
Once you have selected the template you would like to send automatically when you receive a lead from a consumer, click Save. Only one custom template can exist at a time. If you want to adjust your custom message then you’ll need to select the Write your own option again to replace your current custom message with a new one.
To turn on your automated message, make sure to click the blue Turn on automation button.
To turn off your automated message, follow the same steps above and turn the toggle off to gray.
Need help?
If you have questions or are experiencing any issues, reach out to Angi Customer Care at (877) 947-3639 or start a live chat during business hours (Monday - Friday, 8 AM - 8 PM EST).