How to Handle a Negative Review

Managing negative consumer reviews

Jenna avatar
Written by Jenna
Updated over a week ago

Negative reviews from consumers can be difficult to read, but Angi recognizes that there are two sides to every story. That's why we always encourage you to respond to your reviews.

Responding to reviews empowers you to weigh in on the feedback you receive. You can thank customers for positive comments, include your perspective of an interaction, or offer to correct a mistake. Read more about how to respond to reviews here

In most situations, editing or removing negative reviews is the responsibility of the consumers who post them. If you receive a negative review due to a miscommunication or an error on your part, we recommend that you respond to the consumer and see what you can do to fix the situation. Once a consumer's experience transforms from negative to positive, ask them to revise their review in order to reflect that. 

If you believe that you received a negative review due to an error on Angi's part, start a new chat during business hours, and one of our Support Specialists will be able to assist! Our office hours are Monday - Friday 8AM to 9PM and Saturday 9AM to 6PM Eastern.

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