One of the most effective customer service tactics is responding to your consumer reviews.
Responding to Consumer Reviews
Go to the Angi for Pros site and sign in.
Hover over Reviews in the header, then choose All reviews in the menu.
3. Scroll down to your recent reviews. Click the Respond button under the review you would like to address, and add your comments.
Responding to a negative review? Check out this article here for some tips.
4. Once you’ve responded to your customer’s review, it will either post immediately or go into a pending status to be reviewed by a member of our team. Once reviewed, the response will post on the website.
That's all it takes to respond a consumer review on a computer. Is responding to reviews easier for you on the mobile app? Learn how to do that here.
If you're still having trouble, start a chat with us during business hours, and one of our Support Specialists will be able to assist! Our office hours are Monday - Friday 8AM to 9PM and Saturday 9AM to 6PM Eastern.