Frequently asked questions:
See below for common questions and answers regarding billing on Angi.
1. When is my billing cycle?
Billing cycles run from 12:00 am on Wednesday to 11:59 pm on the following Tuesday. Your card will be charged for any leads you received during that cycle on Friday.
2. When is my payment due and how can I pay?
Payment is due every Friday. If you pay by Credit Card or Electronic Funds Transfer, the Total Balance Due will automatically be deducted from your account. You may also make a payment online on the Angi for Pros site.
3. How often am I charged for leads?
You will be charged for leads on a weekly basis every Friday.
4. What is a monthly lead budget?
Your monthly budget is an estimated monthly dollar amount that you would like Angi to try to meet when sending you leads. Appointments, Instant Connect Calls, and Opportunities are charged outside of your monthly budget. Your monthly budget is an estimated goal of monthly spend and is not a hard cap.
5. Why did I exceed my monthly budget?
There are a couple different reasons you may have exceeded your monthly budget:
Our matching algorithm will send you a lead if you have some monthly budget left, even if that lead causes you to exceed your monthly budget. Example: If your monthly budget is $500 and you’re currently at $480, you may still receive a $40 lead.
We may also allow you to exceed your monthly budget when receiving directory leads. These are leads where customers specifically select you out of all available pros and are therefore highly engaged customers.
Please review your billing statements regularly to ensure you’re satisfied with your current monthly lead budget.
6. How am I charged for leads (automatic connection)?
You are charged for each lead as soon as it is sent.
7. How do I pay for opportunity leads?
You only pay for opportunities when you accept the connection. You can still receive opportunities when you have your leads paused or your profile is set to short-term coverage. Opportunities are charged outside of your monthly lead budget.
8. How can I get my annual statement when doing taxes?
You can print out your monthly statements from the "Statement" page of the Angi for Pros site. If you need a full year of statements, send us a chat or call our Customer Care team.
9. How is my invoice distributed?
Your billing statement will be emailed to you at the end of each month. It can also be found on the Statements page of the Angi for Pros site or on the Angi Leads Pro app.
10. What happens if I have a past due balance?
Angi Leads allows a past due balance for up to 32 days before placing your account on hold. During the 32 day grace period, we continue to bill the card on file. If payment fails on the usual Friday payment day, Angi will attempt to charge it again on subsequent days. This rotation continues each week until a resolution occurs.
11. Does my membership auto-renew?
Yes, your membership auto-renews unless otherwise stated.
If you have questions or are experiencing any issues, start a chat with us during business hours and one of our Support Specialists will be able to assist!