Frequently asked questions:

You’re in control of how you are notified of new leads and Opportunities. Manage and update your notification preferences to make sure you're set up with the method that works best for you. You can receive updates via:

You will find your leads in the “Leads” tab of the site and app, while available Opportunities are located in the "Opportunities" tab.

No, leads and Opportunities are not guaranteed jobs. You’ll need to follow up quickly with the customer to maximize your chances of winning the lead.

Lead pricing varies based on task, location, and how homeowners requested their quotes. These factors help us match the value of the lead with the price.

Your monthly budget is your set dollar amount you’d like to spend each month on leads. You determine your monthly budget and can adjust it as needed in the app or site.

Standard Leads, Appointment Leads, and Direct Call Leads count toward your monthly budget. Opportunity Leads do not count toward your monthly budget.

Leads are a unique match between a real customer and a pro for a real project. When a customer's project matches your defined tasks, coverage area and availability, you'll receive the project details as a new lead. You'll be charged for each new lead as soon as it's sent. It's up to you to reach out to the customer and win the job.

Standard Lead: A connection with a customer whose project matches your defined tasks and coverage area.

Appointment Lead: A customer books an appointment directly on your calendar. You’ll receive a notification and calendar invite when this happens. Make sure to update your calendar regularly.

Direct Call Lead: A customer requests to speak to a pro on the phone right away. If you accept, you’ll be placed on a call to speak with the customer.

Customer’s name

How to contact them

Location of the project

Details of the project

The total number of pros who get a lead depends on the type of lead and the service area the pro is in. Each time a customer submits a project request, we will match them with no more than 4 pros.

You are charged for a lead as soon as a customer sends out a request for a pro who matches your area of expertise and coverage area. You are charged for a Standard Lead whether or not you open or respond to it. You are charged for an Appointment Lead as soon as it’s sent, even if you fail to confirm or cancel the appointment.

You can increase or decrease your lead volume and budget by adjusting one or more of the following:

You can make many of these changes in your account. You can also send us a chat or call one of our support specialists for help.

If you notice leads coming your way that aren’t relevant to you or the work you do, first check your account to make sure your services and tasks and service locations are correctly set. Correct any issues you find immediately to make sure the right leads come your way. In some cases, you can request a lead credit.

You can turn your profile to short-term “busy" coverage if you have other commitments and want to limit the amount of new work you take on. Short-term coverage offers fewer tasks and ZIP code options, as well as the ability to choose which types of leads you do and don’t want to receive.

Opportunities are matches you choose to accept or decline. They allow you to take on extra projects in addition to your leads. A customer may invite you to connect, or you can reach out to them first. When you receive an Opportunity, you'll have the chance to review project details before accepting or declining. You only pay the lead fee when you choose to accept the connection.

Opportunities include the customer’s name, location, and task. Once you accept the Opportunity, you’ll be able to contact the customer directly.

We will match a customer with up to 4 pros, either through the lead or Opportunity. The faster you respond, the better your chance of winning the job.

An Opportunity becomes an Opportunity Lead when you choose to accept the connection and if the customer also accepts the connection. This is when you’re charged the lead fee. If you do not respond, the Opportunity will not become a lead and you will not be charged.

Opportunities are highly targeted customer connections that will be charged outside of your monthly budget. You will continue to receive Opportunities even if you’ve hit your monthly budget. You only pay the lead fee when both you and the customer accept the connection.

You may continue to receive Opportunities even when you’ve chosen to pause your leads or turn on short-term coverage. Remember, you only pay for the Opportunities you choose to accept.

Opportunities may fall just outside of your regular ZIP code coverage, so be sure to review the project details before accepting. If the Opportunity does not look correct, you can choose not to accept it and you won’t be charged.